As part of our product development, we would like to start a public discussion on the TI-Messenger Connect.

Our hypothesis: There is a growing need for 1:1 communication between service providers and patients in the healthcare system. Especially in primary care. As things stand today, patients need to be identified at a high level of trust for the health ID before any communication via the TI Messenger.

The TI-Messenger Connect outlines a target image for simplified access to enable 1:1 communication between insured persons and service providers. The TI-Messenger Connect is intended to enable context-related and low-threshold 1:1 communication (“care context”). TI-M Connect therefore starts where patients are already (digitally) located: In doctors' surgeries, hospitals, pharmacies and telemedical contexts.

• Service providers will be able to provide their patients with their own TI messenger - integrated into a patient portal, a pharmacy app or an appointment booking platform, for example (design goal 1 - TI-M address for all).
• For insured persons, communication via connection requests will be much easier to access because service providers will open a bidirectional chat room with their patients directly on site - from within the care context (design goal 2 - simple onboarding).

Our long-term goal: TI-M shall be used in telemedicine in the future.

To discuss TI-M Connect with us, please comment via Github Discussions: 

https://github.com/gematik/api-ti-messenger/discussions/316